Published on 10/14/2017 5:20 am
Benefits of Social Media Intelligence for Brands-Thinklayer

Social media is becoming a powerful tool for brands all over the world. It’s helping them leave their impact in the business market all across the globe. It’s no wonder that more and more brands are using social media intelligence these days given the wonderful benefits that it can offer. It has evolved from being just for the common man’s use to big business organizations and highly renowned brands using it to lure advantage for enhancing their overall performance.

It is not about gaining likes, and followers any more. The hidden magical profit that social media offers is a lot more vast than that.

Following are the most common and extremely useful benefits of social media intelligence for brands:

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1. Easy Brand Building

One of the major goals that brands strive to achieve is to create their awareness around the world. To have more and more people recognize the brand and what it stands for is a huge advantage for brands because it helps them produce more profit. And social media helps you meet that goal.

It creates brand recognition and awareness in an easy and effective manner. The more the brand is known to people, the higher are the chances of people buying that brand. There are different methods and ways to create awareness using social media. Some of these ways includes creating an Instagram page for your brand and using it strategically to help gain traffic and people, Twitter and Facebook offers similar features and optimizing these features efficiently can really help brands in achieving their goal of public recognition quickly.

2. Identify the trends by connecting with the public

Keeping tabs on the latest trends in the market is central to better the operational efficiency of a brand. Following what’s hot around the world helps brands promote themselves in a friendly and easy manner and it also helps them gain loyal users in return.

Social media helps brands attain this easily through social listening. Social listening helps brands keep an eye out on the audience to analyze the way the public communicates and use similar tone of language to attract the public towards themselves. Also, it helps them keep track of the hot topics and trends across the globe.

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3. Creating competition awareness

Succeeding against your rivals in the business market is one of the key things that every brand desires. Since social media helps you connect with the public audience, it also gives brands a valuable insight into how vast the competition is and what are the methods that their competitors have taken up to gain social media advantages. Social media intelligence lets brands assess their stand in the market and helps them take measures to improve their business performance and make strategic business decisions.

4. Gain public feedback

Feedbacks are very important for brands to help them analyze their progress in the market. Social media intelligence helps provide brands with real-time feedbacks that helps them makes changes in their business content as required. Based on the type of public response, brands can benefit greatly by improving their services, thereby, offering customer satisfaction.

Social listening plays a major role in gaining valuable feedbacks from the audience as it helps the brand reach out to the audience and vice-versa.
It lets them share their future business ideas with the public and helps them implement these ideas based on the type of public response they receive.

For example, a brand can always share the idea of implementing a new service with the public through social media. This will help them monitor how the public would react to a new change or idea,thus, helping them make profit-driven business decisions.

5. Quick and fast customer service

It is a common sight to see customers post their queries through various social media platform’s. It is very important for brands to provide customer satisfaction. Providing smart and quick customer service is a major part of customer satisfaction. And social media is a great means to offer quick customer help. Majority of customers these days, end up on social media filing complaints and requests. This guarantees them faster responses. Not to forget, customer service is available round-the-clock on social media.

This helps the brands have better customer experiences, which in turn, leads to efficient growth of the brand. Also, customers get better and faster support, which leads to better trust building and makes your brand more reliable to the customers.

6. Achieve greater website traffic

Social media intelligence helps create brand awareness. Needless to say, it increases the traffic to your brand’s website by a great amount. Higher traffic leads to more popularity of your brand, which in turn, leads to higher search engine ranking. Thereby, the more the traffic, the higher the search ranking which ends up with attracting even more traffic.

Thus, social media intelligence helps enhance how the brand performs.

Social media is transforming the way brands manage their business. It helps add value to the brand. And it has definitely become one of the most successful means of achieving success and leaving their mark in the world.

Given the innumerable benefits that social media provides, it has become a godsend for brands all across the globe.

Thinklayer offers state-of-the-art Big Data Analytics Solution to Fortune 500s and SMEs, helping them to reach insights that drive business growth. Know more here.

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